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Service request/ 311/ Constituent feedback

Service request/ 311/ Constituent feedback

Key features:

  • Online submission of complaint, request, or comment
  • Staff review and assignment to department for service
  • Automated communication with requestor

Versions of this Service Request/ 311 workflow are in use by both Erie PA and York PA.

This workflow allows for simple, mobile-friendly online information submission by residents and businesses, review by government staff, and assignment to the appropriate department (manually or automatically, depending on configuration).

Once the complaint/ request has been addressed or resolved, the workflow will automatically notify the constituent and close the loop.

Use case
Service / 311 Requests/ Community feedback
Time to complete
Has payment
Erie, PA
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