About CityGrowsCityGrows is workflow automation software designed to help local governments bring permits, licenses, and processes online quickly and at low cost. We've taken workflows (like this one) that other governments have developed and refined and made them easy to copy and customize.

Get up and running with new digital services quickly by starting with one of our templates.

Service request/ 311/ Constituent feedback

Service request/ 311/ Constituent feedback

Key features:

  • Online submission of complaint, request, or comment
  • Staff review and assignment to department for service
  • Automated communication with requestor

Versions of this Service Request/ 311 workflow are in use by both Erie PA and York PA.

This workflow allows for simple, mobile-friendly online information submission by residents and businesses, review by government staff, and assignment to the appropriate department (manually or automatically, depending on configuration).

Once the complaint/ request has been addressed or resolved, the workflow will automatically notify the constituent and close the loop.

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Use case
Service / 311 Requests/ Community feedback
Staff
All
Time to complete
varies
Has payment
No
Creator
Erie, PA