Many government workflows are complex: the information that's entered in one part of the workflow changes what happens later on. Permit fees, which department have to review, and what information is required from applicants often determines what happens later. Logic also helps to prevent data entry errors and missing information. For example, if an applicant indicates that they're applying for a Fictitious Business License as a married couple, CityGrows can require that they enter a spouse's name before continuing.
Until CityGrows, these kinds of complex business rules, conditional triggers, variable fees, and conditional reviews had to be part of a complex, expensive, or custom-coded system. CityGrows makes it possible for non-technical staff to configure complex workflows by using formulas and our logic features.
Including logic in our Fictitious Business Name workflow really helped improve the applicant experience and ensured that we are collecting all the information we need, every time.