Chelsea, MA brings Multiple Departments' government workflows online with CityGrows
CityGrows began working with the City of Chelsea, Massachusetts in 2017. That fall, Chelsea launched their Amusement/ Entertainment License, Common Victualer License, and Rooming House License Applications on the CityGrows platform, bringing these workflows online for the first time. Here's how the Common Victualer License looked then.
With a transplanted New Englander on the CityGrows LA team, we’re excited to help local governments in and around New England improve transparency, efficiency, and customer experience with digital services.
Like many local governments, Chelsea has very specific applications for certain business license types. CityGrows helps digitize existing local government workflows quickly and at low cost. After digitization, governments see better compliance, higher revenue, and need less staff time to process each application. And of course now, the ability to work remotely and continue operations is extremely important. The platform not only brings application forms and license fee payments online, but also digitizes the real “behind the scenes” work of local government such as reviews and approvals. CityGrows is compatible with existing websites, so Chelsea got up and running very quickly with its first workflows, and continues to add new ones when they need them.
Since Chelsea launched, they've added additional workflows for Special Events, park facility reservations, and more types of business licenses. Because of COVID, Chelsea was able to quickly launch a Temporary Outdoor/ Sidewalk dining permit to help their local restaurants continue operating safely.
Best of all, our “clone this process” feature allows other Massachusetts governments (or any government!) with similar licenses or permits benefit from the great work that Chelsea has done — we make it easy to duplicate, adapt, and launch workflows, so local governments don’t have to start from scratch! Several Chelsea workflows are featured in our Templates list for quick setup.
Many thanks to the team at Chelsea who have created a great example of the kind of rapid, low-cost innovation that’s possible with local government leadership.